Contract and displayed prices
A paid-service contract begins when you review the plan or additional-credit price, quantity, and period, complete payment, and we grant the entitlement or credits.
Consumer prices include VAT unless stated otherwise. Payment is final only when the payment provider approval and our transaction record agree.
Recurring billing and cancellation
A subscription may renew automatically at the displayed billing interval. We disclose the interval, amount, and included credits before payment. You may cancel future renewal before the next charge in Account or through Support.
After cancellation, no further charge is made from the next billing date, and the current paid period generally remains available through its end. Failed payments may be retried or paid features may be restricted.
Credit issuance and charging
Included and additionally purchased credits are added to the account after payment confirmation. On completion of a request, we apply the published billing policy to actual model, input/output, and tool costs.
Failed or duplicate charges are restored after verification. A request may stop before or during execution if the balance is insufficient or a per-request safety limit is exceeded.
Validity
Credits remain usable for 365 days from issuance and are consumed oldest first. Expired credits cannot be used for service requests.
Refund eligibility after paid-credit expiration follows applicable law and the Refund Policy. Complimentary, promotional, or test credits expire at the displayed time and have no cash value.
Withdrawal and refunds
You may request withdrawal within seven days of purchase or receipt of the contract information. Withdrawal or refund may be limited for the portion of credits or digital services already used, as permitted by law.
If the service differs from its description or the contract, you may request withdrawal within three months after supply or 30 days after learning of the issue. Deductions and procedures are detailed in the Refund Policy.
Changes and support
We may change future sale prices or charging rules due to exchange rates or external AI and infrastructure costs. Material adverse changes are announced in advance and are not applied retroactively to credits already issued.
For payment, cancellation, or refund questions, contact admin@moftai.com or 050-6564-8261. We review transaction records and explain the outcome and any additional information needed.